Delivery & Returns

LAST ORDER DATES FOR CHRISTMAS DELIVERY

PERSONALISED AND ENGRAVED ITEMS - 16/12/24

NON-PERSONALISED ITEMS - 19/12/24 by midday

We are currently dispatching within the UK only.

 

UK 1st Class Delivery	3.95	Usually delivered 1-3 days after dispatch but not guaranteed
		A Royal Mail reference number will be emailed to you upon dispatch

Goods are usually sent by Royal Mail, and may have to be signed for on receipt.

Standard deliveries are made between 9am and 5pm Monday to Friday.

Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent.  No compensation is payable to the customer for delayed receipt or inconvenience.

Please examine goods before signing for them to ensure they are in good condition.

Delivery charges are per order.

After ordering you will receive an email detailing your order details with £ Sterling invoice for goods purchased. Please ensure you check your email spam box if not received.

Delivery for Engraved/Personalised Items

Jewellery is usually engraved and dispatched the same day as ordering but please allow approx 2-3 days unless the item specifically states that it is available for next day delivery.  If you select next day delivery your item will be dispatched by this method as soon as engraving is completed which may still take a day or two. If in doubt, please enquire.

All personalised items should be checked immediately upon receipt and any issues reported within 14 days of receipt. Returns are not possible outside of this time frame. 

Returns

Returns - Non-faulty goods can be returned within 14 days from date of dispatch of the order. For full details please see Terms

Returns Address

Meteor Web Marketing - Returns

21 Babylon Way

Eastbourne

East Sussex

BN20 9DL

Non-Faulty Goods - You have the right to return goods in new, undamaged condition and obtain a refund or exchange within 14 days from the date of dispatch of the goods.  Goods must be returned in an 'as new' condition, in original gift packaging.  To arrange return please email us at  info@diamondkids.co.uk for a returns number before sending the goods.  Please send with your order number to enable us to process your return smoothly.  Where goods returned are not faulty, we will only be able to refund the cost of the individual item.    A refund will usually be given within 3 days of date of receipt.

Faulty or Damaged Goods -If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods.  The following procedure must be adhered to: Please contact us in the first instance by e-mail info@diamondkids.co.uk to request a return of goods.  We will then issue you with a returns number and advise you of how to return the items to us.    Where goods are damaged or faulty, the cost of returning the goods by the advised method only will be reimbursed to the customer in addition to the cost of the individual item.

Packaging Returned Goods -The goods will need to be returned to us in suitable protective packaging, with your order and returns number. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product gift packaging and with all parts intact.  Faulty goods should be returned in original, undamaged packaging where possible. 

Refunds - In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7 days of cancellation. (unless otherwise agreed).  The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct  a charge from the refund for collecting the goods.  In the case of a replacement, this will also be carried out within 5 working days where there are sufficient stocks to do so.  Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.  Goods should not be returned unless we have given a returns  number.  Always contact us before returning goods. 

Personalised and Engraved Goods and Earrings
These items cannot be returned unless faulty. 

 

 

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